Terms & Conditions

THESE TERMS AND CONDITIONS ("TERMS OF USE") ARE BETWEEN YOU AND AEG PRESENTS LTD ("AEG") AND GOVERN YOUR USE OF THE AEG WEBSITE ("OUR SITE"). IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS OF USE BEFORE YOU START USING OUR SITE.

All of the content of our Site (which includes without limitation all graphics, text, images, photographs, illustrations, and the design, selection and arrangement thereof) is, unless specifically indicated otherwise, protected by copyright, trademark, and/or other proprietary intellectual property rights owned by or licensed to AEG.

There are no charges for using our Site. However, we reserve the right to seek to charge in the future for additional services we may offer to provide to you but we will not do so without making clear to you what those charges are and what they relate to and giving you an opportunity to agree whether or not to take such services.

Our Site has been prepared solely for the purpose of providing information about the University of Wolverhampton at The Halls and it does not constitute any financial or other advice and should not be used as a substitute for such advice. Subject to our legal obligations, we make no warranty or representation that access to our Site or the services offered on our Site will be uninterrupted, timely, secure, or error-free, nor do we make any warranty or representation that the content of our Site, or any information given through it, is accurate or reliable.

You acknowledge and agree that your use of any information on our Site is at your sole risk. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, our Site (or any part thereof) with or without notice.

The contents of our Site are freely downloadable for browsing purposes only and may not be reproduced in whole or in part or otherwise made available without the prior written consent of AEG. In addition, none of the material on our Site may be copied, altered in any way, or transmitted or distributed to any other party without the prior express written permission of AEG.

You may not create links to our Site without the express prior written consent of AEG. Linked websites, whether permitted or not, do not have any implied affiliation with our Site.

If you download any software from our Site, the software, including any images or files incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") is subject to a limited licence, the terms of which are set out in the separate software licence agreement made available to you at the time of the download. AEG and/or its suppliers (as the case may be) retain all right, title, interest and intellectual property rights in and to the Software. You may not distribute, sell, or transmit the Software and you are not permitted to alter, modify or adapt the Software, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it.

" Forum " or " Blog " means a message board, or email function offered as part of AEG website.

You must not post to, submit to, or publish on publicly accessible areas of our Site such as a Forum or blog, bulletin board or otherwise make available on our Site any content, or act in a way which, or which in our opinion:

• libels, defames, abuses, invades privacy, harasses or is obscene, racist, abusive, threatening or offensive, contains indecent language or images, or is otherwise illegal or contains unlawful content;
• advocates illegal activity or discusses illegal activities with the intent to commit them; infringes and/or violates any right of a third party or any law;
• advertises or sells to or solicits others;
• compromises the trade secrets or violates the copyright or other intellectual property rights of any third party. You agree to indemnify, defend and hold AEG harmless from any claims, losses or liabilities;
• uses our Site or any Forum or blog for commercial purposes of any kind, political campaigning, chain letters, mass mailings, any unsolicited mass emailing (SPAM) or phishing;
• posts or distributes any software or other materials that contain a virus or other harmful component; or
• posts material or makes statements that do not generally pertain to the designated topic or theme of any chat room or bulletin board.

AEG or any person appointed by AEG has the right to review, remove or edit content from any Forum or blog or other public area of our Site at any time, without notice to you which AEG in its sole discretion, consider breaches or may breach the Terms of Use, in particular, any content that AEG considers is illegal or contains unlawful content.

Notwithstanding the above right, AEG does not monitor in real time any comments made or materials posted to any Forum or blog or otherwise communicated to any public area of our Site. AEG is not responsible for the content or accuracy of any such information, and shall not be responsible for any action you take or decisions you make (including but not limited to any trading or investment decisions made) based on such information.

With respect to all content, information or materials that you communicate to us through our Site, or that you post to publicly accessible areas of our Site, including any Forum or blog ("Your Content"), you hereby grant (or warrant that the owner of such materials expressly grants) to us a perpetual, worldwide, royalty-free, irrevocable, nonexclusive licence (carrying the right to sublicence) to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate Your Content (in whole or in part) into any form, medium, or technology now known or later developed throughout the universe. In addition, you hereby waive your moral rights in Your Content.

You warrant that you have the right to so communicate, submit or post Your Content and that you have the right to grant to us the licence granted in the preceding paragraph, except where you have expressly indicated the contrary to us in writing.

You acknowledge that we have no obligation to retain any of Your Content on the publicly available areas of our Site for any minimum period or at all and that it is entirely in our discretion as to the length of time that Your Content or any of it will be retained on the website. We may also edit or modify Your Content at any time.

We may communicate with you electronically, either by email or by posting information on our Site. You agree not to treat such emails as unsolicited (SPAM). For contractual purposes, you agree to receive communications from us electronically and you consent that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing. This does not effect your statutory rights.

You are strictly prohibited from sending (or supporting the sending) of unsolicited bulk or single mail messages, or SPAM, from our website.

THIS WEBSITE HAS BEEN COMPILED IN GOOD FAITH BY AEG. HOWEVER, AEG DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING BY WAY OF EXAMPLE BUT NOT LIMITATION, AS TO FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS. IN ADDITION, AEG DOES NOT REPRESENT OR WARRANT THAT THE CONTENTS OF THE SITE OR ANY INFORMATION AND/OR FACILITIES ON OR ACCESSIBLE VIA THIS WEBSITE ARE ACCURATE, COMPLETE, ADEQUATE, SUITABLE OR CURRENT, NOR MAKES ANY SUCH WARRANTY OR REPRESENTATION IN RESPECT OF ANY INFORMATION CARRIED ON ANY WEBSITE OPERATED BY A THIRD PARTY WHICH MAY BE ACCESSED FROM THE SITE, NOR THAT THE INFORMATION ON THIS OR ANY THIRD PARTY WEBSITE HAS IN ANY WAY BEEN VERIFIED BY AEG, NOR THAT THIS WEBSITE WILL BE FREE OF DEFECTS, INCLUDING, BUT NOT LIMITED TO, VIRUSES OR OTHER HARMFUL ELEMENTS. THE USER OF THIS WEBSITE ASSUMES ALL COSTS ARISING AS A RESULT OF THE USE OF THIS WEBSITE.

Our Site, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen or resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject AEG to any registration or licensing requirement within such jurisdiction.

AEG will not be liable if the systems go off line or fail for any reason, or for any incompatibility of our Site with any of your equipment, software or telecommunications systems. AEG will not be liable for any claims, penalties, losses, damages, costs or expenses arising from the use of or inability to use our Site or from any unauthorised access to or alteration of our Site.

If you are under 18, you must ask your parent or guardian before you email the website, ask AEG to email anything to you, send in any information to AEG, enter any contest or game that requires information about you or offer a prize, post any information on any bulletin board, enter any chat room; or buy anything online.

By submitting information, you are confirming that you are over the age of 18, or you have received the consent of your parent or guardian.

You must read our Privacy Policy which forms part of these Terms of Use and sets out the way in which your personal data is handled.

NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY TO YOU FOR FRAUDULENT MISREPRESENTATION, OR FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

SUBJECT TO THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER AEG NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR SERVICES OFFERED THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES (EVEN IF AEG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IN PARTICULAR, WE HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH: YOUR INABILITY TO USE OUR SITE OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR COMMUNICATION LINE FAILURE IN RELATION TO OUR SITE, NOR ANY THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERNATION OF, OR USE OF ANY RECORD, INFORMATION OR CONTENT, INCLUDING YOUR CONTENT.

You agree that we shall not be liable to you for any modification, suspension or discontinuance of our Site or any part of it.

You agree that we have no responsibility or liability for the deletion or failure to store any of Your Content nor for any errors in Your Content.

We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice or statement on our Site that is not ours, including without limitation any such opinion, advice or statement included in any Forum or blog or on any bulletin board provided on our Site. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the content on our Site, whether such content was provided by us or any third party. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through our Site.

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

IF THIS CLAUSE IS UNENFORCEABLE IN WHOLE OR IN PART, THEN IN NO EVENT SHALL THE TOTAL LIABILITY TO YOU OF AEG OR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES FOR ALL DAMAGES, LOSSES, AND CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE.

You must comply with these Terms of Use at all times when using our Site and you must take all reasonable precautions to avoid infringing any third party's rights in the use of our Site, including the communication of Your Content to our Site. You will be liable for any foreseeable and reasonable costs incurred by us in defending any action in respect of a claim resulting from your breach or alleged breach of these Terms of Use, if reasonable precautions were not taken by you. You agree to defend, indemnify and hold AEG and all of its associate companies, its directors, officers, partners, employees, information providers, licensors and licensees and agents harmless from and against all liabilities, claims, damages, costs and expenses, including without limitation legal fees and costs arising out of your use of the Site, Your Content, or your violation, breach or alleged violation or breach of these Terms of Use.

The Site contains links to other Internet sites on the World Wide Web, which lead you out of our Site. We provide such links for your convenience and information only. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from any AEG website or for any third-party content on our sites.

You acknowledge and agree that AEG:

• is not responsible for the availability of any external websites or resources linked to our Site;
• is not responsible for the content on any other websites or pages linked from our Site;
• does not endorse and is not responsible or liable for any merchandise, content, advertising, or other material on or available from such websites or resources;
• makes no representation or warranty as to the accuracy, legality, reliability or validity of any content on any other such site; and
• makes no representation or warranty that such sites will safeguard the security of your information (including, without limitation, credit card and other personal information) or be free of viruses or other harmful elements.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content or services available on or through any third party site or resource. You hereby irrevocably waive any claim against us with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

We reserve the right to terminate your access to our Site at any time without notice from us if, in our sole discretion, you fail to comply with these Terms of Use.

We may update these Terms of Use to accord with our standard contractual provisions at any time. We will post our most recent version of these Terms of Use on our Site. We may also add to, change or remove any part of these Terms of Use. If we intend to amend these Terms of Use in any way for these reasons, we will notify you prior to your next visit to our Site through the use of a pop up or other technology which will ask you to read the amended Terms of Use and confirm your acceptance by checking a box. If you do not agree to the amended Terms of Use, then you are free to discontinue your use of our Site. By checking the acceptance box or continuing to use our Site, you signify your agreement, without limitation or qualification, to be bound by the amended Terms of Use.

These Terms of Use shall be governed by English Law and we both agree to subject to the exclusive jurisdiction of the English courts.

If for any reason a court of competent jurisdiction finds that any of these Terms of Use are unenforceable the remaining terms of these Terms of Use shall survive and remain in full force and effect.

Any waiver of any provision of these Terms of Use must be in writing signed by AEG to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. These Terms represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and AEG.

1. These terms and conditions apply to all free-to-enter prize draws and/or competitions (including social media competitions) operated by the Promoter (as defined below) on AEG Presents’ website, any of AEG Presents’ apps, any of AEG Presents’ social media pages (including Facebook, Instagram and X (formerly Twitter)) and/or AXS website/AXS app (each a “Prize Draw/Competition”).
2. Unless expressly stipulated otherwise at the point of entry (within the Specific Terms (as defined below)), AEG Presents Limited (company registration number 05452230) whose registered office address is at 6th Floor 240 Blackfriars Road, London, SE1 8NW is the sole promoter of each Prize Draw/Competition (the “Promoter”).
3. Specific details of the prize available (the “Prize”), the times and dates during which the Prize Draw/Competition is open for entry, instructions for entry and any other key provisions relating to the Prize and/or the Prize Draw/Competition will be stipulated by the Promoter at the point of entry and shall form part of these terms and conditions (“Specific Terms”). In the event of a conflict between these terms and conditions and any Specific Terms, the Specific Terms shall take precedence.
4. Entrants will require access to the internet to be able to enter any Prize Draw/Competition operated via AEG Presents’ website, and any of AEG Presents’ social media pages.
5. Each Prize Draw/Competition is open to UK residents above the age of 18 (unless expressly stated otherwise in the Specific Terms), excluding employees of the Promoter or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the Prize may be withheld until and unless the Promoter is satisfied with the verification.
6. Only one (1) entry per person (submitted from one email address or social media account, as applicable) is allowed for each Prize Draw/Competition. The Promoter reserves the right to discount multiple entries from the same IP address. Entries not complying with these terms and conditions will be invalid and all entries must be made in the manner advertised by the Promoter.
7. Entries made using methods generated by script, macro or the use of automated devices will be void.
8. No payment is required to enter any Prize Draw/Competition.
9. Each Prize Draw/Competition runs during the dates and times stipulated in the Specific Terms. Entries received after the specified closing date and time will not be entered into the Prize Draw/Competition.
10. The winner will be selected at random from all eligible entries received unless such other method of selecting a winner is specified in the Specific Terms. The winner will be notified on the date stipulated in the Specific Terms either by push notification, email, mail, telephone or by way of a comment or message on the Promoter’s page of the relevant social media platform and will be provided with all necessary details in order to redeem the Prize. The Prize is awarded conditionally upon acceptance (including with a parent or a legal guardian’s signature, where the winer is under eighteen (18)) and if a winner is unable to be contacted after a reasonable period or if any Prize is unclaimed or declined within a reasonable period, the Prize shall be deemed as unclaimed or unaccepted and either forfeited or a supplementary winner drawn at random at the Promoter’s discretion. Following acceptance, the Prize will be made available to the winner in the manner stipulated by the Specific Terms.
11. In relation to Prize Draw/Competitions operated via any AEG Presents’ Apps, AEG Presents’ venue apps and/or AXS website/AXS app, entrants who are not selected as the winner may also receive a direct push notification, informing them of the same, from the Promoter via the app, the content of which shall be at the sole discretion of the Promoter.
12. The Promoter reserves the right to require valid proof of identification (as determined in its sole discretion) from the winner prior to issuing the Prize.
13. The Promoter will not be responsible for any inability of a winner to take up the Prize.
14. Unless otherwise expressly stated, where the Prize requires attendance at a specific venue, the winner and any permitted companions will be solely responsible for travel to and from the venue, all applicable taxes and all other expenses. The Promoter assumes no responsibility and is not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a Prize. Any additional terms of entry, specified by the venue will also apply -such terms and conditions can be found on the relevant venue’s website.
15. The Promoter reserves the right but is not obligated to provide substitute prize(s) of similar value should the specified Prize or any part of it become unavailable for reasons beyond the Promoter’s control. Cash or credit alternatives will not be offered. Prizes are not transferable. Prizes may occasionally be cancelled for reasons outside the Promoter’s control. The Promoter will endeavour to promptly update any relevant information. Where the Prize is for attendance at a specific event or venue, the Promoter will not be liable for any change of date or venue or cancellation of all or any part of the Prize.
16. The Promoter accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the Prize(s). The Promoter shall not be responsible for technical errors in telecommunications networks, internet access or otherwise preventing entry to any competition.
17. In relation to any Prize Draws/Competitions run via Facebook, Instagram and/or X or any other social network, that Prize Draw/Competition is in no way sponsored, endorsed or administered by or associated with Facebook, Instagram, X or any other social network (as applicable). By participating in a Prize Draw/Competition, each entrant agrees to completely release Facebook, Instagram, X and/or such other social network from any claims of any nature whatsoever.
18. Where a Prize Draw/Competition requires the uploading of a photograph and/or the posting of a message or tweet, by entering such Prize Draw/Competition, each entrant:
    1. confirms that their submission is their wholly-owned creation and that, to the extent that such entries make use of any third party materials, these materials have been fully cleared unless they are no longer protected by copyright or other intellectual property rights;
    2. confirms that anyone depicted in an entry has given their permission for the inclusion of their image in the entry and the use of the entry including their image by the entrant and the Promoter; and
    3. grants the Promoter a perpetual, royalty-free, non-exclusive licence to edit, publish, translate, modify, adapt, make available and distribute the entry throughout the world in any media now known or hereafter invented.
19. In the event of fraud, abuse, and/or an error affecting the proper operation of a Prize Draw/Competition, including the allocation of more prizes than are available, the Promoter reserves the right to: end or suspend the Prize Draw/Competition; amend these terms and conditions; declare void the notification of a winner; and/or allocate available prizes by conducting a simple draw from all wrongly allocated winners.
20. If any provision of these terms and conditions and/or any Specific Terms are held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
21. The winner may be required to participate in publicity connected with a Prize Draw/Competition and it is a condition of entry that the winner agrees to their name and country of residence being made publicly available and their photo/s taken and used if they win.
22. Entrants’ data will be collected, stored and processed for the purposes of administering and assessing a Prize Draw/Competition only, unless the entrant has expressly consented otherwise. If a Prize includes tickets to an event then for the purpose of administering ticket allocation and providing such tickets, the Promoter reserves the right to exchange information and data regarding tickets and applications with third party ticket providers and/or service providers.
23. The Promoter’s decision is final and no correspondence will be entered into.
24. As an entrant you will release the Promoter and its affiliates, partners and employees from any and all liability, claims, demands and causes of action for personal injury and or damage, theft or loss suffered in connection with the Prize Draw/Competition or the use or acceptance of the Prize or any portion thereof save where due to the negligence of the Promoter or its affiliates, partners and employees.
25. The Promoter reserves the right to suspend, cancel or amend the Prize Draw/Competition and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the Prize Draw/Competition subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
26. Each Prize Draw/Competition is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

1. The full terms and conditions relating to Ticket sales and admission (the “Terms and Conditions”) can be found at www.thehallswolverhampton.co.uk and are available upon request from the box office.
2. Your Ticket may be in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time including paperless mechanisms. Please check your Ticket upon receipt as mistakes cannot always be rectified. Defacing a Ticket or removing a hard copy Ticket stub will invalidate the Ticket. The Venue is not liable for any Tickets which are lost, stolen or damaged, or for any electronic tickets that are not accessible due to your Ticket and/or device being inaccessible due to corruption, viruses, depleted batteries or otherwise damaged.
3. Purchase of a Ticket from any party other than from AXS.com or an authorised Ticket agent, or from the ticketing partner of the event promoter are grounds for seizure or cancellation of such Ticket without refund or other compensation.
4. AXS Marketplace is the operator of the official Ticket resale marketplace for the Venue.
5. Resale, or attempted resale, of a Ticket other than via AXS Marketplace or the official resale marketplace of the event promoter are grounds for seizure or cancellation of such Ticket without refund or other compensation.
6. If you have shared a Ticket with a third party (for example with an accompanying attendee or a purchaser of a Ticket via an official resale marketplace) you cannot retrieve or force the return of such Ticket without a recipient manually returning the Ticket to your account.
7. If you are unsure as to whether or not a person offering Tickets for sale is an authorised Ticket agent, ticketing partner or official Ticket resale partners, please contact our Customer Service department. Auction sites and non-ticket specific consumer to consumer websites (e.g. StubHub, Viagogo) are not authorised Ticket agents.
8. Tickets are not issued on a sale or return basis and cannot be cancelled or exchanged after purchase other than in accordance with the Terms and Conditions (subject always to these Ticket terms and conditions).
9. We may seize and/or cancel without refund any Ticket purchased using methods generated by a script, macro, ticket-bot, through the use of automated devices or any similar method.
10. You must present a valid Ticket to gain entry to the Venue and upon request for inspection at any time during the event. Failure to present your Ticket when requested may result in you being ejected from the venue.
11. It is your responsibility to check that the event is going ahead at the date and time displayed on a Ticket. All advertised times are approximate and subject to change.
12. Decisions relating to Events being cancelled, postponed or materially changed and the refund policies of such Events, are dictated by the Event promoter and not the Venue. In the event of a cancellation of, postponement of or a material change to an Event:
    
    • Cancellation. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. If you do not receive your refund within 30 days or the applicable timeframe, please contact your point of purchase directly.
      
    • Postponement. You will be offered access to the rescheduled Event at no additional charge, using your original ticket. If you are unable to attend the rescheduled Event, the promoter of the Event will determine if you are entitled to a refund. You will be contacted by your point of purchase regarding the refund policy set by the relevant promoter for the Event, and (if a refund is available), you must liaise with your point of purchase in relation to all refunds.
    • Material Change. The promoter of the Event will work with the Venue to determine if (i) there has been a material change to the Event and (ii) where a material change is found to exist, if you are entitled to a refund as a result of such material change. You will be contacted by your point of purchase regarding the refund policy set by the relevant promoter for the Event, and (if a refund is available), you must liaise with your point of purchase in relation to all such refunds.
      
13. We reserve the right to provide alternative seats to the equivalent or higher value with no notice given, should the original seat you purchased no longer be available.
14. Events may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. All children (including infants) need a Ticket to enter the event unless otherwise specified on the event details page.
15. There is no re-admission once you have left the Venue.
16. Customers are requested to address any specific access requirements in advance of their visit by contacting access@wolvescivic.co.uk.
17. Food and beverages cannot be brought into the Venue.